Support Contracts
Full Support
Prevention rather than cure
To most businesses IT is considered an overhead cost. When IT goes wrong this cost can easily spiral out of control, not only by direct costs for repairs and labour, but perhaps more importantly in lost productivity and disruption of your business.
We will work with you to review and adjust your strategies for expansion, upgrades, security, backups, anti-virus protection and more, helping to:
- Plan and control your costs
- Minimise breakdowns and service failures
- Ensure you are getting the most out of your IT solutions
The service can be charged monthly and be based on the number of PCs and servers in your business. For this you can get:
- 1 onsite support visit per week lasting up to 1 hour.
- Discounted rate for any additional hours.
- Complete IT audit
- Health check of each PC
- Fixed asset register inc. asset tags
- Unlimited use of the technical support hotline
- Proactive support programme which takes you through:
- Anti-virus and spy ware review to ensure you are protected
- IT strategy to understand how you can plan for the future
- Disaster recovery review so you are prepared, if the worst should happen
- "Best Practice" review to ensure the basics are in place
Examples:
- Hardware repairs and installations
- Software installs and upgrades
- Anti-virus review
- Broadband installations
- Email configuration
- IT strategy review
- Backup and disaster recovery plan implementation
- Security
Suitable for
A cost effective solution for the medium sized business that relies on its IT infrastructure for the continuation of its business functions.
What the service covers
For practical reasons we have to concentrate our expertise on the most commonly used PC hardware running recent versions of Microsoft operating systems and programs. Below are the most common configurations but, if in doubt, please check with our helpdesk when you call to see if your systems are supported:
- PC hardware, including servers, networks, routers etc.
- PC compatible peripherals (printers, scanners etc)
- Windows 98, WIN NT, WIN 2000, WIN XP or later
- MS Office 97 or later
- MS Backoffice (SQL server, Exchange)
Support Modules
Our Module based support system works as follows:
More details available on request, along with bespoke support solutions.
